May 26, 2006

• Because I was bored and felt like writing, I wrote this to Taco Bell, on behalf of Steven. Because of his bad experince with the restaurant, I decided to put my hard-earned college degree to use by making the world a better place, one restaurant at a time! I highlighted the funny parts in green.  haha…

  
  

   

  
  

  May 26^th 2006

  
  

   

  
  

  To Whom This May Concern :

  
  

   

  
  

  On May 26^th, 2006 around 4:15pm, I went to the Taco Bell in Irvine on West Peltason and Campus. As a regular, my favorite on your menu is the bean burrito. On this day I attempted to order the same as usual. However, the waitress who was taking my order informed me that it was impossible for her to ring up two bean burritos, and instead, I had to order two ½ lb. cheesy bean and rice burritos. I am not a big fan of rice in my burritos so I kept insistent on the bean burritos. After a few moments of expressing my confusion for her inability to ring up what I wanted, I relented and ordered what she suggested. 

  
  

  As I predicted, I was not satisfied with this dining experience at Taco Bell. Perhaps the girl was training or did not understand what I wanted, though I thought I was quite clear. Not only was this experience an enormous inefficiency for my daily schedule, but it left me in disbelief that such a corporation like Taco Bell could have such inept employees taking orders. This really makes me question my loyalty to your restaurant, as I have always been a huge proponent for Taco Bell’s business practices and food quality.  In discussions and debates with supporters of Del Taco, I have always stood up for Taco Bell with great pride. Now that I have come across such a disappointing experience, I don’t know if I can say I am a satisfied customer anymore. I hope you take these concerns seriously when dealing with your management team and training programs to prevent future disappointments in your clientele.  

  
  

   
  

  
  

  Signed,

  
  

   

  
  

  A disappointed customer.

  
  

   

  
  

   I know…I’m so dramatic and exaggerated.

  • 9:17 pm
  • 5 Comments